ORDERING

NO ON-LINE ORDERING
Due to the unique nature of matching you to the correct saddle size and all the options available to create your most beautiful saddle it is not possible to order online. So please call to begin the ordering process.  Many people start with an email. People often send me pictures to see if they can get one made just like it or similar to it. I am happy to give you a price quote and any other information you need. If you don’t get a response the next day then your email may not have reached me. Email again or call me.

CONSULTATIVE ORDERING BY PHONE
I really enjoy talking with people about their dream saddle! When you call, I will invite you to join me on my website to look at colors of leather, tooling options and other things you are considering. I will ask your inseam, upper-thigh size, height and weight among other things in order to ensure proper seat size. Expect a pleasant and personal conversation and trust me, I will not tell anyone your personal information.

Once your order is placed by phone with me you will receive a saddle order confirmation within two days. You will be asked to confirm the order and email back with your approval. If you do not receive this email it is vital to call or email me to request it be sent again.

HOW MUCH DOES IT COST TO GET A SADDLE ORDER GOING?
Half down is due to get the order started and the second half of the payment is drawn on your credit card about one week before the saddle is shipped. In-stock saddles are charged in full upon ordering. Visa, Mastercard, Discover and American Express or Personal Checks are accepted.

BUILD TIME ON SADDLES
New Builds: Saddles will take 8 to 12 weeks to have finished once the order is started. The build time depends on the tooling. Floral and Oak Leaf saddles take 12 weeks and on occasion more. All others take about 8 weeks on average depending on time of year. 30 day Express builds are available for 100.00 for most saddles except those with floral and Oak Leaf tooling.

IN-STOCKS
Completed: are the SADDLES you see on the in-stock list with one seat size. They are ready for shipping the same day or the very next day.

Incomplete: are the SADDLES you see on the In-Stock list with two or more seat sizes listed and you can choose any of the sizes listed. They take about two weeks to finish. “Completes and Incompletes” are charged in full. Shipping depends on location, usually 50.00 to 75.00. But if you decide to keep the in-stock you receive the shipping will be refunded.

SHIPPING COSTS
New build saddles have free shipping. In-Stocks have a shipping charge 50.00 to 75.00 depending on location. This is refunded if you decide to keep it. Contact me to let me know. UPS will deliver the saddle and will require an adult signature. Shipping takes 2 to 5 days depending on location in the U.S lower 48 states. Saddles can be shipped to Alaska and Hawaii. We also ship internationally. Be aware there will be customs fees and brokerage fees from the shipper when the saddle arrives and can cost as much as 300.00 depending on your location.

REFUND POLICY
Ten-day Trial on All Saddles. ***Custom orders are not refundable*** but you can send your saddle back for it to be sold. It will be put up for sale and when it sells you get the refund minus the cost of shipping to send the saddle to you. Usually about 50.00 to 75.00 depending on location. Non custom saddles that were originated as a new build will incur a 125.00 restocking fee. The refund does not include the shipping it cost SS to send to you which was included as part of the saddle price. Again, as above in custom saddles, you can opt to let us sell it.

WARRANTY
There is a one year warranty on all workmanship and a five year warranty for the pommels and cantles. If there is something wrong with the saddle when it arrives please call right away. Do not ship back unless you call and get authorization to do so.